1. Delivery Coverage

We currently offer delivery services only to valid addresses within the United States. All orders require a complete and accurate U.S. shipping address. Due to logistics coverage and carrier service limitations, delivery may not be possible for certain remote areas, special addresses, or locations inaccessible for delivery. If your address is subject to delivery restrictions, we will make every effort to contact you via email to discuss an appropriate solution.

2. Order Processing Time

After a customer successfully submits an order and completes payment, we typically require 1–3 business days for order review, item inspection, packaging, and shipment preparation. Business days generally exclude weekends and U.S. public holidays.

Order processing times may be extended during promotional events, holidays, periods of high order volume, or other special circumstances. Order processing time is calculated separately from transit time; please allow sufficient time when planning your purchase.

3. Transit Time

We offer standard delivery services for orders within the United States, with estimated transit times as follows:

Order processing time: 1–3 business days.
Standard transit time: Approximately 3–7 business days after shipment.
Estimated total delivery time: Typically 4–10 business days, calculated from the time of successful payment.

The timeframes above are estimates only and do not constitute a guaranteed delivery date. Actual delivery times may be affected by the shipping address, carrier schedules, weather conditions, holidays, traffic, and other unforeseen factors. Deliveries to remote areas or special addresses may take longer.

4. Delivery Partners

To provide reliable delivery services to U.S. customers, we select appropriate carriers based on the order destination, package size, shipping route, and actual logistics arrangements.

Logistics carriers used within the U.S. may include:

USPS (United States Postal Service): Provides package shipping and last-mile delivery services within its service network.
UPS (United Parcel Service): Provides domestic package shipping, delivery, and tracking services.
FedEx (Federal Express): Provides package shipping, delivery, and related logistics tracking services. The specific carrier used will be determined by the actual shipment details and tracking records associated with the order. The logistics providers listed above are potential options; this does not imply that every order is delivered by all of these companies, nor does it constitute a guarantee that a specific carrier will be used.

5. Shipping Costs and Order Fees

Applicable shipping costs will be displayed at checkout and included in the total amount payable for the order. If the website offers free shipping promotions or other delivery discounts, the specific terms and scope of such offers will be governed by the details provided on the promotion page and at checkout.

We do not intentionally conceal mandatory delivery fees beyond those explicitly disclosed at checkout. Customers should verify the product price, shipping costs, and applicable taxes before making a payment.

6. Order Confirmation and Tracking

Once an order is successfully submitted, we may send an order confirmation to the email address you provided. After the items are shipped, we will provide a tracking number or relevant delivery information, where applicable.

Customers can check the shipment status on the respective carrier’s official website. Please note that tracking information may experience brief delays during package handover, scanning, or system updates.

If you do not receive an order confirmation or tracking information within a reasonable timeframe, please contact us using the details provided on the website and include your order number so we can assist you.

7. Delivery Address and Information

Customers are responsible for providing accurate and complete information at checkout, including the recipient’s name, street address, city, state, postal code, and contact number (if applicable).

If you need to change the delivery address, please contact us as soon as possible. For orders that have not yet shipped, we will confirm whether a change is possible based on the current processing status. Once an order has been handed over to the carrier, address changes may be subject to carrier regulations and cannot be guaranteed.

In the event of delivery delays, returns, or failed deliveries caused by incorrect or incomplete addresses or recipient information, we will coordinate with the customer and the carrier to resolve the issue based on the specific circumstances.

8. Delivery Delays and Exceptions

While we make reasonable efforts to arrange shipment and delivery within the estimated timeframes, we cannot guarantee that all packages will be delivered by a specific date. Deliveries may be delayed due to adverse weather, natural disasters, transportation network disruptions, carrier operational adjustments, public holidays, or other circumstances beyond our reasonable control.

Please contact us if the tracking status has not updated for an extended period, if the package shows an abnormal status, or if the delivery is significantly overdue. We will assist in investigating the matter based on tracking records and carrier feedback, and provide a resolution where reasonably practicable.

9. Package Marked as Delivered but Not Received

If the tracking system indicates that the package has been delivered but you have not received it, please first check your porch, mailbox, parcel locker, property management office, or other common delivery locations. Also, verify whether a family member, neighbor, or other authorized recipient has signed for or accepted the package on your behalf.

If the package still cannot be located, please contact the carrier promptly to inquire about the status and notify our customer service team. We will assist in resolving the issue based on order details, tracking records, and the specific circumstances.

10. Damaged or Incorrect Items

Upon receipt, please promptly inspect the condition of the package and the items. If items are visibly damaged during transit, missing, or do not match your order, please contact us as soon as possible using the contact details provided on the website. Please include your order number, photos of the items, and a description of the issue.

We will investigate the situation and provide a resolution in accordance with our website’s return and refund policy and applicable laws. This process does not affect your statutory consumer rights.

11. Shipping Arrangements for Returns and Refunds

If you need to return an item or request a refund, please first review the return and refund policy published on our website and submit your request according to the instructions provided. Returns made without prior confirmation may result in processing delays.

The return address, shipping method, responsibility for return shipping costs, and refund processing time will be determined based on the specific order, the reason for the return, and applicable policies. In cases involving product quality issues or other situations where we are liable under the law, we will handle related costs and refunds in accordance with applicable regulations.

12. Contact Us

If you have any questions regarding delivery times, carriers, order status, address changes, or delivery issues, please contact us via the email address or contact form provided on our website. To facilitate prompt processing, please provide your order number, the email address used when placing the order, and a detailed description of the issue when contacting us. We will make reasonable efforts to assist you in checking your order and delivery status.

Thank you for choosing our website. We are committed to continuously improving our order processing and delivery procedures within the United States, striving to provide a clear and convenient shopping experience for our customers.